Ines x Ciner Jewelry
Our INES x CINER jewelry and hair accessories are made to order in New York City by the skilled artisans of Ciner, a luxury costume jewelry house established in 1892. Due to the handcrafted nature of our pieces, we require a 3-4 week completion period unless the style is specified as an “in-stock” item. Please allow 2 business days to process your order from date placed; Once your order has been processed, we are unable to alter or accept any cancellations. Note that our jewelry and hair accessories are final sale so please make sure to double check product dimensions provided or reach out to our customer service team at orders@inesdisanto.com, with any questions prior to purchasing. We are happy to help guide you in finding the perfect piece for your special day or every day!
LOUNGE by Ines Di Santo
Please allow 2 business days to process your LOUNGE order from date placed. The Ines Di Santo team makes every effort to ensure your satisfaction with your LOUNGE online purchase. If you have received an item in error or a damaged product, please contact our customer service team directly at orders@inesdisanto.com or via telephone at 866-899-INES.
Order the wrong size? While we do not currently offer the option for exchanges on web orders, we will happily process and accept returns on merchandise that are initiated within 14 days of receiving your order. To receive a full refund, all items must be returned in their original condition with tags attached and sent back in protective packaging. Merchandise returned without the original Packaging and tags may result in a delayed refund or may not qualify for a refund and will be returned to you. Once the returned item has been received to our studio, your refund will be processed (minus the cost of return shipping label) and a confirmation email sent. All costs associated with shipping, duties, and clearance fees unfortunately cannot be refunded.
Products purchased online cannot be returned at the Ines Di Santo Flagship store. Ines Di Santo reserves the right to refuse the return of any item that does not conform to our policy.